Refund policy
Return Policy
Onyx wants you to be pleased with your new purchase. However, if you need to return an item, we're here to help. Before you make that final call, don't forget that all our chairs are covered by our limited warranty. We will work with you to make things right.
Note: Onyx Offical is only responsible for the orders that sold through the Onyx Official Store. Regretfully, we can't determine the customer service or other conditions of products sold through other channels.
If you have any questions, please write to our customer support team via support@onyxchairs.com They will do their best to get you back to your game.
In the unlikely event that you need to return a product, we invite you to review the following terms:
- Return / Restocking Fee: Personal contribution is involved.
- Return Packaging: Must be returned in the Original Packaging.
- Validity Period for Returns: Up to 30 days from the date you received your chair, based on our tracking records.
- Damage Fee: May apply if goods are damaged or missing parts when we receive them.
- Condition of Product Eligible for Return: Must be in excellent condition.
Return Address:
In order to enable customers in various countries and regions to receive the goods as soon as possible, we ship them from different warehouses.
Contact us via customer service email（support@onyxchairs.com)，and we will confirm the return address for you. This address is based in the Netherlands.
Condition of Product Eligible for Return:
- Original packaging is not damaged.
- No missing parts (including any replacement
- parts that you have received).
- Completely disassembled. We do not accept partially assembled products.
Refund：
After receiving and checking your return, we will send you an email to inform you that we have received the return. We will also notify you of the approval or rejection of the refund. If you approve the refund, your refund will be processed and the credit limit will be automatically applied to your credit card or original payment method within 7-14 working days.
Note: You are responsible for properly packing and shipping your return products.
Please follow our return instructions. We are not responsible for any returns that are lost, damaged or rejected because you did not follow the return instructions.
Do note that you are responsible for any damage or loss of the goods during the
return process. We encourage you to pay for shipping insurance to cover such
damage and loss. You are responsible for any insurance claim filing with the
carriers.
*All refund and return decisions by Onyx Official are final.
Cancel order
We accept order cancellation 15 minutes after the order has been placed.
The refund is overdue or lost (if any)
If you have not received a refund, please check your bank account again first.
Then contact your credit card company, it may take some time to officially release the refund. Next, please contact your bank. Refunds usually take some processing time. If you have completed all the steps but still have not received a refund, please contact us at support@onyxchairs.com
Please contact our customer support at support@onyxchairs.com obtain the return address.